You backed the potential. Now the business needs to deliver.
The investment case was built around growth. The business had a compelling proposition, a market opportunity and the capability to go further. But translating that potential into consistent commercial performance is rarely straightforward.
Perhaps the business has grown through founder relationships and referrals, but has yet to establish a repeatable sales process. Perhaps the market opportunity is there, but the sales pipeline is inconsistent. Or perhaps the company has recruited more salespeople and increased marketing spend without achieving the expected return.
These are common challenges as businesses move from early traction into their next phase of growth.
What worked at £3m turnover may not work at £10m. The founder-led approach that secured the first customers may not support the next stage of expansion. And a commercial model that depends on individual effort rather than a repeatable system can become increasingly expensive as the business scales.
For investors, the consequences are significant:
- Revenue targets are missed or forecasts become unreliable.
- Growth requires more resources than originally anticipated.
- Sales and marketing investment fails to produce the expected return.
- The management team lacks the capacity or experience to address commercial constraints.
- Expansion into new markets takes longer and costs more than planned.
- The business is not building the predictable, scalable growth needed to increase its long-term value.
The problem isn’t always the investment thesis. It may be the business’s ability to execute it.
That is where an experienced Fractional Operating Partner can make a difference — working with the CEO and leadership team to identify the real constraints, prioritise the right interventions and turn the growth opportunity into an executable commercial plan.

Experienced commercial leadership, without the full-time overhead.
I work with investors and their portfolio company leadership teams to improve commercial performance and build the capability required for sustainable growth.
My focus is on the commercial drivers of business value: understanding where the growth opportunity exists, why the business may not be capturing it, and what needs to change to deliver better results.
I bring an independent perspective, structured diagnostic tools and more than 30 years of experience across technology, engineering, manufacturing and professional services.
I work alongside the CEO and senior management team, not outside the business producing recommendations that are left for others to implement.
Depending on the company’s needs, my support can include:
– Commercial growth assessment: Establishing the gap between the company’s growth potential and its current commercial capability.
– Value creation planning: Translating the investment objectives into a focused, prioritised commercial improvement plan.
– Go-to-market effectiveness: Improving market positioning, target customer selection, sales pipeline generation and conversion.
– Sales performance and productivity: Identifying where opportunities are being lost and improving the effectiveness of the sales process.
– Pricing and deal economics: Exploring opportunities to improve deal value, margins, customer lifetime value and the return on commercial investment.
– Scalable growth infrastructure: Aligning sales, marketing, products or services, processes, people and technology around a repeatable growth system.
– Leadership support and implementation: Working with the CEO and management team to maintain focus, address obstacles and execute agreed improvements.
The objective is straightforward: help the business capture more of its growth potential while building the commercial capability to sustain it.
What do I offer?
Fractional Operating Partner for Investors and Portfolio Companies
Turning portfolio company growth potential into measurable commercial value.
You have invested in a business because of its potential. But realising that potential requires more than capital, a growth plan and quarterly board reviews.
When revenue growth stalls, sales performance becomes unpredictable or the business struggles to scale its go-to-market capability, investors need experienced commercial leadership that can work alongside management to make things happen.
I work with venture capital investors, private equity firms and growth investors to help their portfolio companies unlock commercial growth, strengthen business performance and deliver their value creation plans.
As a Fractional Operating Partner, I bring senior-level commercial expertise into the business on a part-time basis — identifying where growth is being constrained, establishing clear priorities and working with the leadership team to implement the changes needed to deliver sustainable growth.
Not another layer of advice. Practical, hands-on support focused on commercial outcomes.
My level of involvement is tailored to the business. I can provide focused support around a specific commercial challenge, take a more sustained role alongside the leadership team, or support an investor across multiple portfolio companies where commercial growth is a common priority.
Where I can create value in your portfolio:
Focused commercial intervention where it matters most
Not every portfolio company needs the same support. The value of a Fractional Operating Partner is being able to identify the specific constraint and concentrate effort where it can make the greatest difference.
Growth has stalled despite a strong market opportunity
The business has a credible product or service and a market that should support further growth, but performance has plateaued.
I help establish whether the constraint is market positioning, customer targeting, pipeline generation, sales conversion, pricing or the underlying go-to-market model.
The company needs to scale beyond founder-led sales
Early success has been driven by the founder’s expertise, relationships and personal involvement in winning business. The company now needs a more repeatable approach that others can execute.
I work with management to develop the positioning, sales processes, account strategies, performance measures and organisational capabilities needed to reduce dependence on individual effort.
Sales and marketing investment isn’t delivering the expected return
The business is investing in marketing, recruiting salespeople and generating activity, but the results are inconsistent.
I examine the complete commercial journey — from target market and initial engagement through to opportunity conversion, deal value and customer retention — to identify where investment is being lost and how effectiveness can be improved.
Revenue growth is becoming expensive and difficult to sustain
Sales are increasing, but only through a corresponding increase in headcount, marketing expenditure or management intervention.
I help identify how to improve sales productivity, conversion rates, deal economics and pipeline velocity so the business can develop a more scalable model.
The investment plan requires a step change in commercial performance
The business needs to enter new markets, develop new customer segments, improve its proposition or professionalise its sales operation.
I work with the leadership team to translate these ambitions into prioritised initiatives, practical implementation plans and measurable commercial milestones.
The investor needs additional operating capacity
The fund has identified a commercial performance gap but does not have the internal capacity, specialist expertise or immediate requirement to appoint a full-time operating executive.
A fractional engagement provides access to experienced commercial leadership on a defined, flexible basis, aligned with the company’s needs and the investor’s priorities.
The goal is not to create dependence on an external adviser. It is to leave the business with a stronger commercial engine and the capability to keep improving it.
Within a month, Shaping Business identified all the key business issues and facilitated our management team discussions to help us get aligned on a plan,when we have not been able to reach this ourselves in over 3 years.
Director, Architectural Practice

